Refund policy
Returns & Refunds
At CASETEROID, your satisfaction comes first. We design every case to meet the highest standard, but if something isn't right with your order, we'll make it right.
Starting a return
To request a return, you can start a request directly through your account at https://account.caseteroid.com, or contact us at support.caseteroid.com/en-US/contact within 30 days of receiving your order. If the item arrived defective or you received the wrong case, please include photos of the issue along with a short explanation — this helps us resolve things faster.
All returns require prior contact with our support team before being sent back. Please don't ship anything to us without confirming the return first.
Where to send your return
Once your return is approved, our team will provide you with the correct return address and any instructions you'll need. Please don't send items back until you've received this confirmation.
Refunds
Approved refunds are issued to your original payment method and typically appear within 1–3 business days.
Who covers return shipping
- Defective items or wrong item sent: CASETEROID covers all return shipping costs.
- Change of mind or other reasons not related to a CASETEROID error: return shipping is the customer's responsibility.
Sending your item back
The item must be unused and returned in its original packaging. Please mark the package "RETURNED ITEM" to help us process it quickly and avoid delays.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your order within 30 days of receiving the last item, without giving any reason.
To exercise this right, start a request through your account at https://account.caseteroid.com or contact us at support.caseteroid.com/en-US/contact. Once you notify us, you have 14 days to return the item.
We will refund your order, including standard outbound shipping costs, to your original payment method within 14 days of receiving the returned item.
Return shipping costs for EU withdrawal requests are the customer's responsibility.
Still have questions? Reach out anytime at support.caseteroid.com/en-US/contact — we're happy to help.