Refund policy

We offer a 30-day return policy. You have 30 days from the date you received your order to request a return.
To be eligible for a return, the item must be:
• Unworn or unused
• In the same condition that you received it
• With original tags and packaging (if applicable)
• With all accessories and included items (e.g. packaging inserts, freebies)

To initiate a return, please contact our customer support via email at care@caseteroid.com or click here.
In your return request, please include:
1. Your name
2. Order number
3. Item(s) you wish to return
4. Reason for return
5. Photos of the item(s) received

Once we receive your return request, our team will review it. If more information is needed, we’ll reach out.
We aim to respond to return requests within 1 business day (Monday–Friday).
If your return is approved, you will have 14 days from approval to ship the item(s) back to us.
Important: We will not accept returns sent back without prior approval or unsolicited returns.

If the return is due to our error (e.g. wrong item shipped, defective product), we will cover the return shipping cost.
In all other cases (e.g. you changed your mind, ordering wrong size, style preference), return shipping costs are the responsibility of the customer.
If you choose an untracked or uninsured shipping method for the return, please keep proof of postage, as we can’t be held responsible for lost parcels without tracking.

Because many of our products are made-to-order or customized, exchanges are limited.
We allow exchanges only in the following cases:
• You ordered the wrong size or variant
• We shipped an incorrect item
Exchanges must be for the same design or SKU as your original purchase (unless otherwise agreed).

After we receive and inspect your returned item(s), we will notify you whether your refund is approved.
If approved, we will process your refund to your original payment method.
Please allow up to 10 business days for your bank or payment provider to reflect the refund on your statement.
Promotional order refunds:
For special offers (e.g. “buy 4, get 2 free”), refunds will be calculated proportionately based on the discounted per-item price.

You may cancel or change your order within 1 hour after purchase, provided it hasn’t entered production.
Once your order enters production (after the 1-hour window), we can no longer cancel or change it.
If your order has already shipped, you’ll need to follow the returns process.

Items that are returned used, damaged, or with missing parts (beyond normal inspection) may be rejected or incur a partial refund.
In case of manufacturing defects, we may request additional evidence (photos/videos) to assess the issue before approving a return.