Frequently Asked Questions

Do you accept returns?
We print each case on demand, so we do not accept returns for incorrect orders placed by customers. If your item arrives damaged or there’s an issue, contact us within 7 days of delivery with photos so we can assist.
How long does shipping take?
Orders are produced and shipped within a few business days. You’ll receive tracking by email as soon as your case is on the way. Free shipping is available on eligible orders.
Are Samsung cases MagSafe compatible?
Our iPhone cases support MagSafe. Samsung cases do not include a built-in magnet.
Do you offer pay-later options?
Yes — we accept Klarna, Affirm, Afterpay, and Shop App Installments where available.
How do I apply a discount code?
Enter your code at checkout and you’ll see the discount applied before payment. Some offers, like Buy 2 Get 2 Free, apply automatically without a code.
How protective are CASETEROID cases?
Our dual-layer cases provide tough everyday protection without sacrificing style. The raised bezels help protect your screen and camera from scratches.
Can I request a custom design?
At this time, we do not offer custom designs, but we release new patterns regularly — follow us on social media to see the latest drops.

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