Frequently Asked Questions
Do you accept returns? ▼
We print each case on demand, so we do not accept returns for incorrect orders placed by customers. If your item arrives damaged or there’s an issue, contact us within 7 days of delivery with photos so we can assist.
How long does shipping take? ▼
Orders are produced and shipped within a few business days. You’ll receive tracking by email as soon as your case is on the way. Free shipping is available on eligible orders.
Are Samsung cases MagSafe compatible? ▼
Our iPhone cases support MagSafe. Samsung cases do not include a built-in magnet.
Do you offer pay-later options? ▼
Yes — we accept Klarna, Affirm, Afterpay, and Shop App Installments where available.
How do I apply a discount code? ▼
Enter your code at checkout and you’ll see the discount applied before payment. Some offers, like Buy 2 Get 2 Free, apply automatically without a code.
How protective are CASETEROID cases? ▼
Our dual-layer cases provide tough everyday protection without sacrificing style. The raised bezels help protect your screen and camera from scratches.
Can I request a custom design? ▼
At this time, we do not offer custom designs, but we release new patterns regularly — follow us on social media to see the latest drops.
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