FAQ

#Shipping

Do you have worldwide shipping?

We ship almost everywhere.

List of countries we are not currently shipping to:

Antarctica
Belarus
Cabo Verde
Cuba
Iran (Islamic Republic of)
Isle of Man
Northern Mariana Islands
Pakistan
Russian Federation
Saint Barthélemy
Sri Lanka
Swaziland
Syrian Arab Republic
Tunisia
Ukraine
British Indian Ocean Territory
French Southern Territories
Pitcairn

What are the shipping times?

The shipping times are short: from the moment the order is placed, the order is dispatched within 24-48 hours on average. It is then delivered quickly to you: we work with the best transporters.

What if the product is damaged during shipping?

First of all, sorry for the poor experience. Secondly, if the goods have been damaged contact us via LiveChat or email us at hello@caseteroid.com.

We will quickly send you a replacement unit.

To speed things up, we will require pictures in order for us to ship out replacement, so please make sure get those before reaching out to customer support.

How long do I have to submit a claim for a return/exchange?

Any claims for quality or shipping errors, have to be submitted before 30 days of the ordering date.

What if an order gets lost in the mail?

For all packages lost in transit, you have to submit your claim 30 days from ordering day.

We will investigate the matter, however, please make sure that delivery address was correct.

In addition, we would recommend you to get in touch with our shipping company for clarification about the order delivery status.

If the order could not have been delivered due to a mistake in address and the package is returned to us. You will receive a partial refund for your order.

#Payments

What kind of payment methods do you accept?

Please find the of accepted payments methods below:

Visa
MasterCard
AMEX
Discover
Shop Pay
Apple Pay
Google Pay
Meta Pay
PayPal
Venmo
Amazon Pay

I requested a refund for my order and I was interested when will I receive a refund?

Refund process takes from 1-30 days, because banks operate differently worldwide.

#Support

When is LiveChat team available?

Our LiveChat team is available 24/7 and happy to help you with any problems or questions that you have.

Do you offer a support through email?

Yes! We offer a email support. Just text to hello@caseteroid.com and our team will respond to you in 24-48 hours or sooner.

*Please note, we are receiving a lot of email during the day and our team will do everything to reply to you as soon as possible.